Refund & Return Policy – Discount Bazar

Website: https://discountbazarsupermarket.store/
Last Updated: [25-11-2025]

At Discount Bazar Web, we aim to provide fresh, high-quality grocery products and a smooth shopping experience. This Refund & Return Policy explains how returns, replacements, and refunds work for orders placed on our website.

1. Eligibility for Returns & Refunds

Due to the nature of grocery products, returns are accepted only under the following conditions:

  • You received a wrong item

  • The product is damaged, expired, or defective

  • You received an incomplete order

Note:
Products that are opened, used, or damaged after delivery (not due to our fault) are not eligible for return.

2. Non-Returnable Items

Certain categories cannot be returned:

  • Fresh fruits & vegetables

  • Frozen items

  • Dairy products

  • Meat, fish, eggs

  • Items with broken seals

  • Clearance or discounted items (unless damaged or wrong product received)

3. Time Window for Requests

You must report any issue within:

  • 24 hours of delivery for perishable items

  • 48 hours of delivery for packaged goods

Reports made after this period may not be accepted.

4. How to Request a Return or Refund

To initiate a return or refund, contact us with:

  • Order ID

  • Product name

  • Photo/video proof of the issue

  • Description of the problem

📧 Email: contact@discountbazarsupermarket.store